Privacy Policy

Last updated: May 15, 2024

Wendy House Slippers ("we," "our," or "us") operates the website https://wendyhouseslippers.com (the "Site"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from the Site.

1. What Personal Data We Collect

We collect various types of personal data to provide and improve our services to you. This may include:

• Contact Information: Name, email address, shipping address, billing address, phone number.
• Payment Information: Credit card numbers, debit card numbers, or other payment details (processed securely by third-party payment processors). We do not store full payment card details on our servers.
• Order Information: Details about the products you purchase, transaction history.
• Device Information: IP address, browser type, operating system, device identifiers, referring/exit pages, and timestamps.
• Usage Data: Information about how you interact with our Site, such as pages viewed, products viewed, time spent on pages, and clicks.
• Marketing Preferences: Your preferences for receiving marketing communications from us.

2. How Data is Collected

We collect personal data through various methods:

• Direct Interactions: When you create an account, place an order, subscribe to our newsletter, fill out forms, or contact customer support.
• Automated Technologies (Cookies and Tracking): As you navigate through the Site, we may use cookies, web beacons, pixels, and similar tracking technologies to collect certain information about your equipment, browsing actions, and patterns.
• Third-Party Sources: We may receive information about you from third-party partners, such as analytics providers, advertising networks, and payment processors, consistent with their privacy policies.

3. Purpose of Data Collection

We use the collected data for various purposes, including:

• Order Fulfillment: To process and fulfill your orders, including shipping products, processing payments, and sending order confirmations.
• Customer Service: To provide customer support, respond to your inquiries, and manage your account.
• Marketing and Promotions: To send you promotional offers, newsletters, and information about our products and services, where you have opted in.
• Analytics and Improvement: To analyze Site usage, understand customer preferences, improve our products and services, and enhance user experience.
• Advertising and Targeting: To deliver targeted advertisements to you on our Site and other platforms, and to measure the effectiveness of our advertising campaigns.
• Security and Fraud Prevention: To detect and prevent fraudulent transactions and other illegal activities, and to protect the security of our Site and users.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Third-Party Services That Receive Data

We share your personal information with third parties to help us provide our services and for the purposes described above. These third parties include:

• Payment Processors: Such as Stripe, PayPal, or other secure payment gateways, to process your payments. They receive payment information to complete transactions.
• Shipping Carriers: Such as USPS, UPS, FedEx, to deliver your orders. They receive your name, shipping address, and contact information.
• Analytics Providers: Such as Google Analytics, to help us understand how our customers use the Site. Google Analytics collects data about your interactions with our Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
• Advertising Platforms: Such as Meta (Facebook/Instagram), TikTok, Snapchat, Google Ads, to deliver targeted advertisements and measure campaign performance. These platforms may collect data through tracking pixels or cookies on our Site.
• E-commerce Platforms: Such as Shopify or Shopline, which host our online store and provide various e-commerce functionalities.
• Email Marketing Services: To send newsletters and promotional emails.

We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

5. Cookie Policy

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and for advertising purposes. Cookies are small data files that are placed on your device or computer and often include an anonymous unique identifier.

Types of Cookies Used:

• Strictly Necessary Cookies: Essential for the operation of our Site, enabling core functionalities like security, network management, and accessibility.
• Performance Cookies: Collect information about how you use our Site (e.g., pages visited, loading errors) to help us improve its performance.
• Functionality Cookies: Allow our Site to remember choices you make (e.g., your username, language, or region) and provide enhanced, more personal features.
• Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. These are usually placed by advertising networks with our permission.

You can control and manage cookies in various ways. Most browsers allow you to refuse or accept cookies and to delete cookies. Please refer to your browser's help menu for more information. Please note that blocking or deleting cookies may impact your user experience and prevent certain parts of our Site from functioning correctly.

6. Data Retention Period

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we retain order information for a period of [e.g., 7 years] for tax and accounting purposes. Marketing consent data is retained until you unsubscribe or withdraw consent. Device and usage data collected via cookies and analytics may be retained for shorter periods, typically up to 26 months for Google Analytics data.

7. User Rights

Depending on your location (e.g., GDPR for EU residents, CCPA for California residents), you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data we hold.
• Right to Correction (Rectification): You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Deletion (Erasure): You have the right to request that we erase your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Opt-Out of Sale (CCPA): California residents have the right to opt-out of the “sale” of their personal information. Wendy House Slippers does not sell personal information in the traditional sense. However, sharing data with advertising partners for targeted advertising may be considered a “sale” under CCPA. You can opt-out of such sharing by adjusting your cookie settings or contacting us.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

8. Children's Privacy (COPPA Compliance)

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@wendyhouseslippers.com, and we will take steps to delete such information from our systems.

9. Contact Information for Privacy Inquiries

For any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Email: support@wendyhouseslippers.com

Website: https://wendyhouseslippers.com

10. How Policy Updates Are Communicated

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.