Refund Policy

Last updated: May 15, 2024

At Wendy House Slippers, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund policy.

1. 30-Day Return Window

You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must meet the conditions outlined below.

2. Eligibility for Return

To be eligible for a return and refund:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• The item must have all original tags and labels attached.
• A receipt or proof of purchase is required.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Send an email to support@wendyhouseslippers.com within the 30-day return window. Please include your order number and the reason for your return.
2. Receive RMA Number: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
3. Package Your Item: Securely package the item in its original packaging, including all accessories and documentation. Clearly write the provided RMA number on the outside of the package.
4. Ship Your Item: Send your return to the address provided with your RMA number.

4. Refund Method and Timeline

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

5. Return Shipping Costs

The customer is responsible for all return shipping costs, unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Non-Returnable Items

Certain items are non-returnable:

• Products that have been used, worn, or are not in their original condition.
• Items without original packaging or tags.
• Personalized or customized items.
• Clearance or final sale items (unless defective).
• Gift cards.

7. Damaged or Defective Items

If you receive a damaged or defective item, or an incorrect item, please contact us immediately at support@wendyhouseslippers.com within 7 days of delivery. We will gladly offer you a free replacement or a full refund, including return shipping costs. We may require photographic evidence of the damage or defect.

8. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return for the original item following the steps above and place a new order for the desired item. This ensures you get the correct item faster and avoids potential stock issues.

9. Late or Missing Refund Troubleshooting

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund, please contact us at support@wendyhouseslippers.com.